Our Policies

1. Shipping & Delivery

  • Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
  • Shipping Methods: We offer various shipping options, including standard, express and pick-up. Shipping costs are calculated at checkout based on your location and chosen method.
  • Delivery Times: Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 3-7 business days, while expedited options are faster.
  • Tracking: Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order status through our website or the shipping carrier’s site.

2. Returns & Exchanges

  • Return Policy: Due to sanitary reasons, we cannot accept returns or exchanges on our products, even if they are unused and in original packaging, unless the product is faulty or damaged.
  • Faulty or Damaged Items: If you receive a faulty or damaged product, please contact us within 3 business days of receiving your order. Include photos of the faulty or damaged item and your order number in your message. We will either replace the item or issue a full refund based on your preference.
  • Return Process: To report a faulty or damaged item, please reach out to our team at zeebalashes@gmail.com. We will provide instructions on how to proceed with the return or exchange.

    3. Incorrect Items

    • Incorrect Item Process: If you receive an incorrect item, please contact us within 3 business days of receiving your order.

    4. Order Cancellations

    • Cancellation Requests: If you need to cancel an order, please contact us within 12 hours of making payment. We can only cancel orders that have not yet been processed or shipped.
    • Refunds for Cancellations: Once your cancellation request is processed, any charges will be refunded to your original payment method. Please allow up to 7 business days for the refund to appear in your account.

    5. Payment Information

    • Accepted Payments: We accept major credit cards, debit cards, and PayPal. All transactions are processed securely.
    • Payment Security: We use industry-standard encryption and security measures to protect your payment information.

    6. Privacy Policy

    • Data Collection: We collect personal information necessary for processing orders and providing customer support. We do not share your information with third parties except as required to fulfill your orders.
    • Data Protection: We implement appropriate security measures to safeguard your data. For more details, please review our Privacy Policy [insert link].

    7. Contact Us

    If you have any questions or concerns regarding our policies, please reach out to us at zeebalashes@gmail.com. Our team is here to assist you and ensure your satisfaction.

    Thank you for choosing Zeeba Lashes! We appreciate your business and look forward to serving you.