Our Policies
1. Shipping & Delivery
- Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
- Shipping Methods: We offer various shipping options, including standard, express and pick-up. Shipping costs are calculated at checkout based on your location and chosen method.
- Delivery Times: Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 3-7 business days, while expedited options are faster.
- Tracking: Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order status through our website or the shipping carrier’s site.
2. Returns & Exchanges
- Return Policy: Due to sanitary reasons, we cannot accept returns or exchanges on our products, even if they are unused and in original packaging, unless the product is faulty or damaged.
- Faulty or Damaged Items: If you receive a faulty or damaged product, please contact us within 3 business days of receiving your order. Include photos of the faulty or damaged item and your order number in your message. We will either replace the item or issue a full refund based on your preference.
- Return Process: To report a faulty or damaged item, please reach out to our team at zeebalashes@gmail.com. We will provide instructions on how to proceed with the return or exchange.
3. Incorrect Items
- Incorrect Item Process: If you receive an incorrect item, please contact us within 3 business days of receiving your order.
4. Order Cancellations
- Cancellation Requests: If you need to cancel an order, please contact us within 12 hours of making payment. We can only cancel orders that have not yet been processed or shipped.
- Refunds for Cancellations: Once your cancellation request is processed, any charges will be refunded to your original payment method. Please allow up to 7 business days for the refund to appear in your account.
5. Payment Information
- Accepted Payments: We accept major credit cards, debit cards, and PayPal. All transactions are processed securely.
- Payment Security: We use industry-standard encryption and security measures to protect your payment information.
6. Privacy Policy
- Data Collection: We collect personal information necessary for processing orders and providing customer support. We do not share your information with third parties except as required to fulfill your orders.
- Data Protection: We implement appropriate security measures to safeguard your data. For more details, please review our Privacy Policy [insert link].
7. Contact Us
If you have any questions or concerns regarding our policies, please reach out to us at zeebalashes@gmail.com. Our team is here to assist you and ensure your satisfaction.
Thank you for choosing Zeeba Lashes! We appreciate your business and look forward to serving you.